|
Frequently Asked Questions
If you are having problems with the store, please take a look at these common problems and solutions. Most customers who need support will find the solution below. If you can't figure out what's gone wrong, please be assured that we are here to help. Just create
a ticket and be sure you send enough details about what is happening so we can help you.
Main Category > Parent Category
Comcast Users
SYMPTOMS
You do not receive a reponse to your support ticket and/or do not receive download information, order receipt, etc.
SOLUTION
Comcast uses a system for trying to reduce spam that also affects non-spam, important emails that you would need to see.
If you are having problems getting the needed emails, it is strongly recommended to contact A to Z Teacher Stuff with an alternate email address. If you do not have an alternate email address, please follow these recommendations carefully:
Messages that Comcast identifies as spam are automatically deleted unless you choose the "Keep a Local Copy" option. This option creates a Webmail folder titled "Screened Mail," where all the pieces of suspected spam are placed.
To turn on the Screened Mail option:
Sign in to Comcast Webmail and select "E-mail Options" from the menu on the left.
Select "Spam Filter" from the "Mail Options" window.
Click "Edit/View Spam Filters" from the "Comcast E-mail Settings" list.
Select "Yes" to "Enable Spam Filtering."
To keep a copy of each message the spam filter removed from your inbox, select "Yes" to "Keep Local Copy." This moves each spam e-mail to the "Screened Mail" folder.
Click "Update" to enable spam filtering.
Note that the Screened Mail folder is created the first time you receive a piece of spam, not as soon as you enable the Screened Mail option. |
