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Frequently Asked Questions
If you are having problems with the store, please take a look at these common problems and solutions. Most customers who need support will find the solution below. If you can't figure out what's gone wrong, please be assured that we are here to help. Just create
a ticket and be sure you send enough details about what is happening so we can help you.
Main Category > Parent Category
Technical Requirements for Compressed Files (EXE or SIT)
SYMPTOMS
Some PDF files have been packaged into an EXE file (for PC/Windows users) or a SIT file (for Mac users). There are no further technical requirements for EXE files. You simply click on the file and it will walk you through the steps to expand and save the PDF files.
However, Mac users will need to use Stuff-It Expander to expand the SIT file. This program is installed by default on most Mac systems.
SOLUTION
These packages enable you to download several files at once. If it causes difficulty for you, please open a ticket to request download links for the individual PDF files. |
