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Frequently Asked Questions
If you are having problems with the store, please take a look at these common problems and solutions. Most customers who need support will find the solution below. If you can't figure out what's gone wrong, please be assured that we are here to help. Just create
a ticket and be sure you send enough details about what is happening so we can help you.
Main Category > Parent Category
Mac-specific Issues
SYMPTOMS
You have a Mac.
SOLUTION
The PDF file format works on Mac systems. You may need Abobe Acrobat Reader version 4, 5, 6 or 7 in order to view PDF files. However, your Mac may include a built-in PDF viewer called "Preview" that you can use.
If you purchase sets (like a 4-pack or series), the PDF files will be packaged into a SIT file if you choose a Mac format. You will need to use Stuff-It Expander to expand a SIT file. This program is installed by default on most systems. Some versions of Stuff-It Expander may damage a PDF file so that it prompts you for a password. If you have this problem, or if the SIT file causes any difficulty at all, please open a ticket to request the individual PDF files. |
