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Frequently Asked Questions
If you are having problems with the store, please take a look at these common problems and solutions. Most customers who need support will find the solution below. If you can't figure out what's gone wrong, please be assured that we are here to help. Just create
a ticket and be sure you send enough details about what is happening so we can help you.
Main Category > Parent Category
Where are the download links?
SYMPTOMS
You didn't receive an email with your download information.
SOLUTION
All files are available for immediate download when you place an order. You will be given links on your computer screen when the order completes AND an email will be sent to you immediately. The subject line of this email is "A to Z Teacher Stuff Download Information."
If you do not see the email, your email provider blocked it. If you did not download your files from the screen when your order completed, please create a ticket. A reply to your ticket can include new download information so problems with your email can be bypassed. |
