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Frequently Asked Questions
If you are having problems with the store, please take a look at these common problems and solutions. Most customers who need support will find the solution below. If you can't figure out what's gone wrong, please be assured that we are here to help. Just create
a ticket and be sure you send enough details about what is happening so we can help you.
Main Category > Parent Category
Error: PDF file is "damaged"
SYMPTOMS
After you have downloaded your file, you receive this message when you try to open it.
SOLUTION
This error usually indicates that the file did not download completely. Use the link that was emailed to you to download the file again.
Another possible cause: Be sure that you select the option to SAVE a file when you click on the download link. If you choose to open it, you may also get a damaged file message, especially if you use Adobe Acrobat 6. |
