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Frequently Asked Questions
If you are having problems with the store, please take a look at these common problems and solutions. Most customers who need support will find the solution below. If you can't figure out what's gone wrong, please be assured that we are here to help. Just create
a ticket and be sure you send enough details about what is happening so we can help you.
Main Category > Parent Category
Why was I charged more than once?
SYMPTOMS
You placed an order and/or attempted to place an order and your card account now shows more than one charge.
SOLUTION
Only orders that complete successfully are charged. If you provided the correct email address and your spam filter allows the email through, you will receive an order receipt and download information for each successful order.
If you used a CREDIT CARD and you see multiple charges: You most likely placed the order multiple times. Create a ticket to look into this issue.
If you used a DEBIT CARD and you see multiple charges: Your bank deducts funds from your account when a card is sent for authorization. If the card is declined or the order otherwise does not complete successfully, the amount is not charged. However, your bank will leave the amount on your account for a period of time. The length of time it takes the bank to remove uncharged amounts may vary, so you will need to check with your bank to verify this. If you have other questions, please create a ticket. |
