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Frequently Asked Questions
If you are having problems with the store, please take a look at these common problems and solutions. Most customers who need support will find the solution below. If you can't figure out what's gone wrong, please be assured that we are here to help. Just create
a ticket and be sure you send enough details about what is happening so we can help you.
Main Category > Parent Category
What is a CVV2 number?
SYMPTOMS
When you place your order, you are asked for information about your credit card: The credit card type (Visa/MC/Discover/AmEx), full credit card number, expiration date, and the CVV2 code. The CVV2 code is a new security code that is usually found on the back of your card.
SOLUTION
Just as you need to correctly need to enter your credit card number and expiration date, you must also enter this 3 or 4 digit code accurately to place an order. Here is an image showing where to find it:
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