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Frequently Asked Questions
If you are having problems with the store, please take a look at these common problems and solutions. Most customers who need support will find the solution below. If you can't figure out what's gone wrong, please be assured that we are here to help. Just create
a ticket and be sure you send enough details about what is happening so we can help you.
Main Category > Parent Category
Why was my card declined?
SYMPTOMS
During the checkout process, you receive an error message saying your card is declined.
SOLUTION
Your card could be declined for several reasons. First of all, be sure you have entered the correct credit card number, expiration date, and CVV2 number. The information you enter must be accurate.
You also need to use the billing address on record with your card issuer. This is the address that appears on your card statement. (If you are ordering with your personal credit card, do not use your school address.)
Check with your credit card issuer to be sure there is not a problem with your card. (Sometimes credit card issuers will put a temporary block on online transactions unbeknownst to you. If this happens, you have to get them to remove the block before you try again.) |
