If you are having problems with the store, please take a look at these common problems and solutions. Most customers who need support will find the solution below. If you can't figure out what's gone wrong, please be assured that we are here to help. Just create a ticket and be sure you send enough details about what is happening so we can help you.

• Select the item(s) you want to purchase by placing them in your shopping cart. (Click the Add to Cart link or Add to Shopping Cart button.) You can place more than one item in your cart before checking out.
  
• Proceed to checkout by clicking on the "Proceed to Checkout" button in your shopping cart.
  
• Log in to an existing account if you have created an account in the past, or select the "I am a new customer" link.
  
• Proceed through the checkout process by providing your name, credit card billing address, and credit card information.
  
• Once payment is submitted and authorized, you will receive your download information right away. The download links will also be emailed to you.