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Frequently Asked Questions
If you are having problems with the store, please take a look at these common problems and solutions. Most customers who need support will find the solution below. If you can't figure out what's gone wrong, please be assured that we are here to help. Just create
a ticket and be sure you send enough details about what is happening so we can help you.
Main Category > Parent Category
Will my order be mailed?
SYMPTOMS
None
SOLUTION
No, the items in the store are all available for download when you place your order, so they will not be mailed to you. You will need to use the download links to download and save the file(s) to your computer. These download links are displayed on the payment confirmation page AND sent to you in an email. After you save the file(s) to your computer, you can then access them at your convenience to view and print.
* The only item in the store that WILL be mailed to you are the paperback books that go along with the To the Rescue unit. |
