If you are having problems with the store, please take a look at these common problems and solutions. Most customers who need support will find the solution below. If you can't figure out what's gone wrong, please be assured that we are here to help. Just create a ticket and be sure you send enough details about what is happening so we can help you.

Downloading Problems Help with Download Links, How to Download and Save

How to Use Downloaded Files Directions for using each file type downloaded from the store.

Mac-specific Issues Problems associated with Mac systems.

Not Getting a Response from A to Z Teacher Stuff? Support requests are responded to promptly. Please check here for more information.

Placing an Order/Checking Out CVV2, Select Failure, Non-US Addresses, How to Place an Order, Why was my card declined?, Why was I charged more than once?

Technical Requirements What you need in order to download, view, and print files.

Viewing and Printing Problems Error Messages, Common Problems and Solutions

Wordsheets Word Puzzle Maker Information pertaining to the Wordsheets program