Frequently
Asked Questions (FAQ)
*Many of these questions pertain to the old store. Soon, a new FAQ and help desk will be launched for our new outlet at Teacher eBooks NOW.
General
Questions
Is
this website secure?
What
is your privacy policy?
What
is your refund & customer satisfaction policy?
When
can I download my order?
Will
my order be mailed?
Downloading
Problems
Can't
click on the download links
How
to Download and Save
This
download link has expired or is invalid.
Where
are the download links?
How
to Use Downloaded Files
How
to Use EXE Files
How
to Use PDF Files
How
to Use SIT Files
Mac-specific
Issues
Mac-specific
Issues
Will
the files work on a Mac?
Not
Getting a Response from A to Z Teacher Stuff?
Comcast
Users
Hotmail
and MSN Users
sbcglobal and att users
No
response? No order emails?
Placing
an Order/Checking Out
Having
Problems Creating Non-U.S. Address
How
to Place an Order
Select
Failure Error
What
is a CVV2 number?
Why
was I charged more than once?
Why
was my card declined?
Technical
Requirements
Technical
Requirements for Compressed Files (EXE or SIT)
Technical
Requirements for PDF Files
Viewing
and Printing Problems
Error:
could not find colorspace Cs6
Error:
file asks for a password before it will open
Error:
file contains information not understood by viewer
Error:
PDF file is "damaged"
Error:
the viewer cannot decrypt the document
Error:
There was an error opening this document. The file does not exist.
Error:
This program has performed an illegal operation and will be shut
down.
PRINTING
PROBLEMS: Images don't print, Pages print all black, or Symbols print
instead of text
Symbols
and gibberish are displayed when the file is opened
Wordsheets
Word Puzzle Maker
Installation
Instructions
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How
does the help desk work?
- You create
a support ticket. Please be sure to include enough details
so I will know how to help you. When your ticket has been
created, bookmark that page so you can quickly access it later.
- Help is
not instant because a real human being will respond to your message. You
will need to wait for a response. The response will take less
than 24 hours, however, weekends and holidays sometimes take
longer.
- When your ticket is responded to, come back to read it. An email
notification will be automatically sent to let you know. (Your
email provider may block this notification, however, so please
do not depend on the email.) You can check back at the help desk
to read the response. If you have bookmarked the page after you've
created your ticket, you can return quickly. There is also a ticket
lookup available, but if your email provider is blocking email
from A to Z Teacher Stuff, this will not do you any good.
- If you still need assistance after reading the response, provide
details about your problem by inputting information in the reply
box at the bottom of that page. If the response solved your problem
and you no longer need help with that issue, please click the "Mark
This Ticket Resolved" to let me know.
For best
results, please:
- DO
NOT create multiple tickets for the same issue. Go back
to your original ticket and use the reply box to add more
details if needed. You CAN use just one ticket to correspond
about more than one order if needed. Rest assured your ticket
will be handled ASAP. Creating more tickets or updating the
ticket excessively will not make it be responded to more quickly.
(If you are unable to access your original ticket for some
reason, you can create a new ticket.)
- DO NOT
create a ticket if you placed a free order and only need a
download extension. Instead, simply place the order again.
Since it's free you will not have to worry about charges,
and it will make less work for me and can get your links instantly
at the same time.
- Understand that I am here to help you! I want to help
you resolve your problem and will be responding promptly. Please
expect that A to Z Teacher Stuff will be providing excellent customer
service to you, and if you feel like you are being ignored, chances
are, you aren't. :o)
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Thank
you!
Amanda
Post
Owner, A to Z Teacher Stuff
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